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  • 📌Getting Started
  • General
    • FAQ
      • Where is my purchase code?
      • Recommended PHP settings
      • How to update the theme
      • How to increase the WordPress memory limit
      • Broken theme and/or stylesheets missing error
      • How to fix the “Sorry you are not allowed to access the site” error in WordPress
      • How to speed up your website
      • How to reset your database
      • How to protect your site from viruses and malware
      • How to solve “the link you have followed has expired” issue
      • What to do if the emails are not being sent
      • Why to use the child theme?
      • Are demo images copyrighted?
      • How to renew or extend support?
      • If I want to use the theme on a second site, do I need a second license?
      • Can I use Bakery on a test site, then move it to a live site when finished?
      • If for any reason I change the domain how I can remove the old domain?
    • Changelog
    • Buy Theme
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  1. General
  2. FAQ

Broken theme and/or stylesheets missing error

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix. Please follow the steps below to rectify this issue or watch the screencast.

  1. Download the final zip file from your downloads page.

  2. Unzip the final zip file; you should now have a final download folder.

  3. Do NOT upload the final download folder. Open up the final download folder.

  4. Browse the contents and find the "Theme files" folder. This folder contains the real zip file.

  5. Using an FTP client, upload ONLY the theme folder to your “wp-content/themes” folder.

  6. Login to your WordPress admin panel and activate the theme. Optional: If you do not wish to manually upload the theme only folder to your “themes” folder, there is an option. You can zip up the theme folder (remember, ONLY the theme folder) and upload it via the WordPress themes admin panel by selecting “add new” and clicking “upload”. That's all there is to it, please be absolutely sure you are uploading only the theme folder when trying to install a WordPress theme. If you have specific item questions or require technical assistance, we recommend you contact the author via their profile page.

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Last updated 5 years ago

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